All purchases made on our site are final sale. As our products are custom made with your desired engravings, we do not accept returns. The same policy counts for non customised products. Although if your engraving is misspelled or there is a mistake we will happily send you a new one, free of charge obviously.
We take full responsibility if we made a mistake and engraved something different that whats on your summary/order confirmation. With that said, we do not take responsibility for spelling errors, typos etc. made by the customer when ordering. This also includes if the coordinates selected when placing the order, later are found to be slightly off the desired location. Our map and coordinates finder on our website is accurate within +- 20 meters. If you want even greater accuracy, we recommend finding your coordinates in google maps before ordering.
It is your responsibility to provide the right address. If you provided the wrong address upon ordering, which causes your order to not be delivered, we do not take responsibility or offer a refund. We will happily re-send your order to the corrected address if it is returned to us.
There are a few return exceptions:
- If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us.
- If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us using the “Contact us” page with your order information and a photo of the damaged item*, and we’ll send you a replacement.
*Online Orders only
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@customcuff.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@customcuff.co
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.